Certainly! Here’s an alternative response with a different opening:
Response from HAMA:
We appreciate your review and are sorry to hear that you experienced an issue with the clasp. At HAMA, we take great pride in our craftsmanship and always strive to ensure customer satisfaction. When you reached out, we kindly requested a photo of the issue to assess and improve our designs, but unfortunately, we did not receive a response after multiple follow-ups.
Additionally, you have received an extra bracelet by mistake, which we let you keep. While we always stand by the quality of our work, we value open communication to resolve any concerns. If you still need assistance, please don’t hesitate to reach out—we’re happy to help.